Terms and Conditions
1. Make sure your phone is on at the time of pick-up, so you can be contacted.
2. Running late? We will wait for you! Your booking includes 10 minutes of waiting time – or 45 minutes if your pick-up point is at an airport. As long as we know your flight details, we will adjust your pick-up time to factor in any delays.
3. Your confirmation email should arrive as soon as you book. Please take the time to read through double checking all the booking details.
4. Make sure you leave enough time to get to your destination. Our estimated journey times do not take into account traffic conditions and other unforeseen circumstances – or your own travel requirements (e.g. how long before take-off you need to check-in at an airport).
5. If your journey plans change, you can cancel your trip free of charge – from between 4 (four) and 24 (twenty-four) hours before the scheduled pick-up time. Please see our cancellation policy.
6. Please be sure to read the pick-up instructions carefully. If you have any problems, you must get in touch with us.
7. IMPORTANT: Re-Confirm your destination with your driver before setting off.
8. Submit a web site review to rate us – and help us deliver an even better service.
1.1 Easy Travel is a trading name of Easy Corporate Travel Limited, which is a limited company registered in England and Wales (Company Number: 11642616)(VAT Number: 337 1375 04), whose registered office is at 48-52 Penny Lane, Mossley Hill, Liverpool, Merseyside, L18 1DG (‘we’, ‘us’ ‘our’ ‘Easy Travel’)(Local Authority: Operator License Number PHO 036).
1.2 These terms and conditions (the ‘Terms’), together with your Booking made in accordance with the Terms, constitutes a contract for the Services between You and Us.
1.3 These Terms shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions.
1.4 We may change the Terms from time to time and YOU are advised to check the Website to consider any changes to the Terms which apply to you and/or any Passenger.
1.5 Without prejudice to the provisions of clause 17, your purchase of the Services and the provision of the Services is subject to the corresponding laws of the country and/or state in which the Journey takes place.
1.6 The Terms apply to any booking that you make on or through this Website, so you should make sure that you are aware of their contents. The Terms contain important exclusions and limitations of liability.
1.7 Your Booking on this website is conditional on your acceptance of our Terms. If you do not agree with any part of them, you must not proceed with your Booking. By confirming that you wish to book the Services through this Website you indicate that you have read and understood and accept the Terms. If there is any part that you do not fully understand, or if you have a query about our services, please contact us.
Booking: means the booking of a Journey forming part of the Services.
You: means you, the person who makes a Booking.
Driver: means the person (or persons) allocated by us to drive the vehicle throughout the Journey.
Drop Off Location: means the location set out in the Booking to which all passengers are to travel.
Pick Up Collection Time and Location: means the time and location set out in the Booking where the customer has agreed to meet the Vehicle and Driver.
Journey: means the travel between the pickup point and the Drop-off Location as agreed in the Booking, which shall include any subsequent additional and/or amended travel agreed between the Passengers and the Driver (as appropriate).
Passengers: means the person(s) making the Journey (which shall be you and/or (if applicable) any other persons) and ‘Passenger’ shall mean any one of them.
Services: means the supply of vehicle and driver transport services.
Vehicle: means the vehicle type to be used to complete the Journey set out in the Booking.
3.1 We will endeavor to ensure that the style of Vehicle requested in the Booking to complete your Journey is supplied, although we are unable to guarantee the make and model.
3.3 Once we have received and confirmed your booking we will send a confirmation email and/or confirmation text message with your Booking details to the email address and/or mobile phone number given during the booking process and take payment for the Booking (where applicable).
4.1 Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you, the Booker, for the accuracy of such information. The images displayed on our Website are for illustrative purposes only. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information provided on this website.
4.2 You must ensure that you have provided us with full and accurate details of your booking requirements, including, but not limited to, accurate timings for the Pick Up Time, Pick Up Point/Location, Drop Off Location and where applicable, Flight Number, Train Times or Ferry/Sea Port Embarkation or Disembarkation Times.
4.3 You must ensure that you check that your Booking details are complete and accurate.
4.4 You must ensure that all Passengers have reserved sufficient time to reach your/their destination when arranging the Pickup Time, taking into consideration the possibility of delays caused by traffic accidents or congestion, the weather conditions, or local events.
4.5 You must ensure that all Passengers are at the Pickup Point/Location at the Agreed Pickup Time.
4.6 You must provide us with valid contact information enabling us to contact you if necessary and provide you with information regarding your Booking.
4.7 You must ensure that you and/or the Passengers (as appropriate) have a mobile telephone, with the contact number you have provided, SWITCHED ON and WITH YOU and/or the Passengers (as appropriate) at the Pick Up Time and for the duration of any waiting time as set out at clauses 6.3 and 6.4.
4.8 You must ensure that any Passengers under the age of 16 are accompanied by a responsible adult.
4.9 All Passengers must be fit to travel. Drivers, acting reasonably/responsibly, reserve the right to refuse the Services to any person who is considered unfit to travel, or who is abusive, intoxicated, underage, or if carriage of any such Passengers and/or luggage would cause the Driver to be in breach of any applicable traffic and/or road safety regulations, or may damage the Vehicle. We will not be liable for the completion of any travel arrangements, nor for any refund, compensation or any other costs whatsoever arising that you and/or any of the Passengers (as appropriate), may be subject to, owing to these circumstances.
4.10 You must ensure that you have chosen the appropriate vehicle category and style for your travel needs. When choosing your vehicle category you should consider the number of passengers travelling in the vehicle and the amount of luggage space required and check that the Style of Vehicle meets your absolute needs.
4.11 You are responsible for ensuring that all passengers comply with the provisions of our Terms as you will be liable for all acts and omissions of the Passengers.
5.1 Except where it is agreed by you, the driver and/or any passenger to changes in the Journey with us, all parking fees, tolls, congestion charges and taxes are excluded from the price quoted on the website and shown on the Booking Confirmation. Should any parking fees, tolls, congestion charges or taxes arise out of changes or planning of the Journey these must be paid by you or the passenger, as appropriate.
5.2 You and/or the passengers may be charged if any changes are made to your Journey before or once the Passengers have been picked up by the Driver. Such additional charges will be agreed with the Driver and paid to the Driver at the Point of Pickup/Collection. We and/or the Driver reserve the right to decline any unreasonable requests to amend the Journey and neither we nor the Driver shall have any liability to you if changes are made to the Journey that is not acceptable to us or the Driver.
5.3 We will take payment in full once we have confirmed your Booking or alternatively make arrangements for monies to be paid directly to the driver, which includes any return journey as advised.
6.1 You must ensure that at the Pickup/Collection Time and at all times during the waiting times referred to in clauses 6.3 and 6.4, one of the Passengers has with them a mobile telephone that is switched on and is contactable using the contact number provided during the booking process.
6.2 If the Pickup Location is not easy to locate or totally apparent from the roadside, then you must provide accurate and precise details to assist the Driver in locating all Passengers at the Pickup/Collection Location. The additional information should be typed in the ‘Comments/Message’ box on the Website booking form and should include, without limitation, information about unmarked roads, security gate arrangements or specific access and exit gates.
6.3 The Vehicle and Driver will wait for the Passengers for up to 45 minutes where the Pickup Location is at an airport.
6.4 The Vehicle and Driver will wait for the Passengers for up to 10 minutes where the Pickup Location is at any location other than an airport.
6.5 If the Passengers are unable to meet the Vehicle and Driver at the designated Pickup Time it is essential that you contact us as soon as possible. You acknowledge and accept that we reserve the right to decline any unreasonable amendments to the Pickup Time and/or the Journey.
6.6 If we are not informed in good time of any desired change in arrangements by you or the Passengers, it is likely that the Vehicle and Driver will not be at the Pickup/Collection Location when the Passengers arrive (we are not obliged to agree to any such change).
6.7 We are NOT responsible for failed Journeys if the details you have provided in the original Booking are incorrect.
6.8 As a Transport Service Provider we will have allocated a Vehicle and a Driver to a Booking and the Driver will have incurred time travelling to and waiting at the Pickup/Collection Location and travelling back from the Pickup/Collection Location, you acknowledge and accept that in the event of a failed Journey due to:
• 6.8.1 incorrect Pickup Location and/or Journey details being provided to us during the booking process;
• 6.8.2 the Passengers failing to be at the Pickup/Collection Location at the prescribed Pickup Time or before the end of the waiting times referred to in clauses 6.3 or 6.4;
• 6.8.3 the Passengers failing to rearrange a Pickup Time in accordance with these Terms;
• 6.8.4 the Passengers requesting unreasonable amendments to the Pickup Time or the Journey; or
• 6.8.5 any other cause by You or the Passengers
You will not be entitled to any refund of monies paid in relation to the Booking and we shall have no liability whatsoever to you or any Passenger in respect of the failed Journey or the Booking made.
7.1 If any Passengers have any special requests relating to the Booking or require additional equipment, this should be clearly notified at the time of booking. Please also NOTE that any special requests or additional equipment cannot be guaranteed.
7.2 Any additional charges incurred as a result of special requests or requirements and/or additional equipment will be notified to you by our Customer Support Team and will be payable to us before or the driver at journey completion.
8.1 If you or the Passengers need to make changes
8.1.1 If any Passenger wishes to change the Pick-Up/Collection Location or Drop Off Location, date, time or vehicle category/style, your original booking must be cancelled and you must make another Booking.
8.2 If we need to make changes: Occasionally and in rare circumstances, it may be necessary for changes to be made to your Booking (after our acceptance). In all such cases, we will advise you as soon as reasonably possible before the Pickup Time and if the proposed changes are unacceptable to you, you may cancel the Booking without incurring any cancellation fees. In any case, we shall have no liability in respect of any direct or indirect losses you may suffer as a result of any such changes or cancellation/s.
9.1 If any Passenger is not satisfied with the Booking or the Journey in any way or you wish to make a complaint, please report this to our Customer Support Team as soon as possible.
9.2 If you feel that your complaint has not been resolved to your full satisfaction, ie: You are not happy about the way in which we have handled your complaint, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) provider;
Small Claims Mediation (UK) Limited (http://www.small-claims-mediation.co.uk/) is accredited by the Civil Mediation Council and listed on the Ministry of Justice online directory of mediation providers. As we aim to resolve all of our disputes internally, we are not obliged to submit to an ADR procedure operated by any independent ADR provider.
10.1 If we fail to comply with our obligations under the Terms, we may be responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable only if it is an obvious consequence of our failure or if it was contemplated by you and us at the time of the Booking.
10.2 Subject to clause 10.4, we shall NOT be liable to you or any passenger, whether in contract, tort (including negligence), breach of statutory duty or otherwise for any indirect losses of whatever nature, whether or not they arise out of any other loss or damage suffered by you or any passenger. Furthermore, we shall NOT be liable for any loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.
10.3 Subject to clause 10.4, the aggregate limit of our liability to you and any Passengers, however arising under the Terms or in respect of a Booking or Journey shall in no circumstances exceed the cost of the Booking.
10.4 Nothing in the Terms exclude or limit liability for (i) death or personal injury caused by the negligence of the liable party, or (ii) fraud or fraudulent misrepresentation, or (iii) or any other liability which cannot be limited or excluded by applicable law.
10.5 Except as expressly stated in these Terms, no representation, warranties or undertakings are given in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, no responsibility is accepted for ensuring that the Services are suitable for your purposes (which remain solely your responsibility).
11.1 A ‘Force Majeure Event’ means any event which is unforeseen or otherwise beyond the reasonable control of the party in question including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or a transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, unavoidable technical problems with transport, closure or congestion of airports or ferry ports or other locations, cancellation or diversion of scheduled flights, or other journeys, or financial failure of airlines or other transport providers or any act or omission of any party (other than the party in question).
11.2 We shall NOT have any liability for or in respect of any failure to perform or any delay in performing any of our respective obligations under or pursuant to a Booking, a Journey or these Terms, if and in so far as performance is delayed, hindered or prevented by a Force Majeure Event.
11.3 In the event that a Force Majeure Event persists within 2 (two) working days of the Pickup/Collection Time we may terminate and withdraw the Booking by giving you not less than 24 (twenty-four) hours’ notice. We will refund all amounts paid by you to us, in respect of the Booking prior to the Force Majeure Event.
11.4 In the case of Vehicle breakdown or mechanical difficulties we make all necessary arrangements to ensure that the Journey can be completed as soon as reasonably possible, providing it is safe and feasible to do so.
12.1 You may cancel a Booking in accordance with clause 12.2 free of charge until such time prior to the Pickup/Collection Time as is specified by us in the booking process on the Website (which will be a time between 4 (four) and 24 (twenty four) hours prior to the Pickup/Collection Time).
12.2 You may cancel a Booking by (i) contacting our Customer Support Team and confirming the cancellation verbally in that telephone call or (ii) by using the online cancellation process on the Website.
12.3 If a Booking is cancelled by you later than the applicable time referred to in clause 12.1 the Booking will be charged in full regardless of whether the Journey has been made.
12.4 We have the right to cancel the Booking upon limited or immediate notice in any circumstances, including but not limited to the insolvency. In circumstances where we cancel due to mechanical breakdown issues related to an applicable vehicle, we will use our reasonable endeavors to arrange for the supply of an alternative vehicle, but at periods of high demand, this may not be possible. Where we notify you of cancellation of the Booking 48 hours or less before the Pickup/Collection Time, in these circumstances you will receive a return of all monies paid by you in respect of the Booking.
13.1 If the Vehicle and Driver is not at the Pickup/Collection Location at the Pickup/Collection Time or the Journey is not completed as agreed in respect of the Booking (other than as a result of a Force Majeure Event and save where you or any passenger may cause the Journey not to be so completed), YOU can apply for a refund.
13.2 To be eligible for a refund, you /or the passengers (as applicable) must have complied with your obligations as set out in our Terms.
13.3 To make a refund claim, you should write electronically to email@example.com providing us with the original Booking details as provided in the sent confirmation email or confirmation text and full details of the circumstances giving rise to the refund claim within 14 days of the Pickup/Collection Time.
13.4 We will process all refund claims without unreasonable delay, however, we reserve the right to fully investigate the circumstances and the reason for an applied refund. It may take therefore up to fourteen working days to process your refund claim.
13.5 The processing time set out above in clause 13.4 is subject to the accuracy and clarity of the refund claim and the timeliness of your responses to any additional questions.
13.6 If your refund claim is accepted it will take up to three working days for the refund transaction to be carried out.
13.7 We are not obliged to process any refund claims which are not made in writing subject to 13.3 above.
14.1 Access to and the continued use of this website, are subject to the following conditions. This website has been developed by Easy Corporate Travel Ltd and is administered by the same. We reserve the right to discontinue or to make partial or complete modifications to this website or to the General Conditions of Use, to our General Terms and Conditions. Please do not use this website unless you agree with these conditions. Please note that we may make such changes at our own discretion and without prior announcement. We must, therefore, request that the next time you visit this website you will review the conditions again and note any changes or amendments that may have been made.
To the fullest extent permitted, the Terms are governed by the laws of England, and all parties shall be subject to the non-exclusive jurisdiction of the courts of England.
The General Information and terms and conditions stated are correct at the time of going to press.